Our real hours, stated plainly
We run live calls Monday through Saturday, 7am to 7pm. Closed Sundays. We don't staff an overnight technician. If it's 2am, keep reading. This page tells you what to do until we open, and how we prioritize the call once we do.
What actually counts as an emergency
An active water leak spreading across a floor from a washer or dishwasher supply line. A refrigerator or freezer that's died and is holding a full load of food, especially if the power's out too. Anything throwing smoke or a burning smell with no visible fire. Those get bumped to the front of our same-day queue. A dryer that's just slow to dry, a fridge that's a little warmer than usual, or an ice maker making cloudy ice can almost always wait for a normal window, and waiting doesn't make those worse.
A strong gas smell from a range or oven is its own category, and it isn't actually an appliance repair call first. More on that below.
Why these calls cluster around certain conditions here
Hard freezes hit the Permian Basin like the rest of Texas, and when the state grid comes under strain during extreme cold, the appliance lines that sit in unheated garages or exterior utility rooms out in West Odessa and Gardendale are the first to split. An ice maker supply line or a washer's cold-water hose frozen solid in a detached garage cracks the same way a hose bib does, and it doesn't show itself until the thaw starts and water's already on the floor. Summer cuts the other way. Highs running in the mid-90s June through August mean a compressor that's already working overtime, and a severe thunderstorm capable of snapping power poles, the kind West Texas sees a handful of times most years, can knock the power out at exactly the wrong moment for a packed freezer.
What to do right now, before we arrive
- Active leak: Shut off the water valve behind or under the unit. If you can't find it or reach it, shut off the house's main water valve, then unplug the appliance.
- Dead fridge or freezer: Keep the door shut. That single habit buys you the most time. Pack a cooler with ice for anything you can't risk losing if the outage runs long.
- Gas smell: This isn't an appliance call yet. Leave the house, don't flip any switches on your way out, and call your gas utility's emergency line or 911 from outside. Call us afterward, once it's confirmed safe, if the range or oven itself needs repair.
- Smoke or burning smell, no visible fire: Unplug the unit if it's safe to reach the plug. Don't run it again until we've looked at it, even if the smell clears on its own.
How we prioritize once you call
We ask what's actually happening on the front end. An active leak or a fully-loaded, dead freezer moves ahead of a cosmetic complaint in our same-day queue, same $79 diagnostic either way, no rush surcharge for calling it urgent. That prioritization still runs inside our normal Monday-through-Saturday, 7am-to-7pm hours. A call at 9pm or on a Sunday gets first slot the next morning we're open, not a callback at midnight. We'd rather tell you that straight than pretend we run a crew we don't.
If you're on a rig schedule
A dead freezer waiting for you at the end of a hitch is its own kind of urgent. Say so when you call. We hold early and late slots for exactly that situation and we'll prioritize accordingly within the hours we run.
Stated limit
We're appliance repair, not a restoration or plumbing company. If a leak has already soaked drywall, flooring, or cabinetry, that part of the job is outside our trade. We'll stop the appliance-side cause and point you to a restoration company for the rest, rather than take on work we're not equipped for.
Questions we get on this call
Are you open 24 hours for emergencies?
No. We run Monday through Saturday, 7am to 7pm, closed Sundays. We don't dispatch overnight. Genuine emergencies within those hours get moved to the front of the day's schedule.
My freezer died Saturday night. What do I do until Monday?
Keep the door shut and get what you can into coolers with ice, especially anything you can't afford to lose. Call first thing when we open. We'll prioritize a fully-loaded dead unit over a routine call.
I smell gas from my range. Should I call you?
Not first. Leave the house, call your gas utility's emergency line or 911, and let them confirm it's safe. Call us after that if the appliance itself needs a repair once the gas issue is cleared.
Do you charge more for an emergency or after-hours call?
No rush surcharge for calling something urgent during our normal hours. The $79 diagnostic is the same either way. We simply move genuine emergencies ahead of routine calls in the day's order.
A pipe froze and my washer's supply line burst. Is that you or a plumber?
Both, potentially. If the split is in the appliance's own hose or fitting, that's us. If it's further back in the home's plumbing, that's a plumber's call, and we'll tell you which one you're looking at on-site.
Serving Odessa, West Odessa, Gardendale, and the Midland edge of Ector County. See full pricing or reach us directly.